FAQ

General

What time is check-in and check-out?


Check-in is from 3:00PM to 9:00PM Check-out is before 12:00PM Please contact us if you require check-in or check-out outside of this time frame (addtional charges may apply).




Are your activities or facilities chargeble?


All activities and facilities are for staying guests to use at no additional charges except for BBQ pit rental. Strictly no visitors allowed.




Can I use the swimming pool without staying?


No, you must make a room booking in order to enjoy the facilities and activities offered at The Rubber Escape, Melaka.




Can I visit to view the place?


Yes! You may visit to view, by appointments only. Strictly no walk-ins allowed.




Is Wi-Fi available? How is the phone signal strength?


Yes! Wi-Fi is available free of charge. The phone signal strength is strong!




Can I bring pets?


Strictly no pets allowed.




Can I book the place for my own without other guests?


Yes! You will have to book the entire place. Note: Please check the availability of the entire place before making a reservation.




How can I make a reservation?


1. Visit www.therubberescape.com (or go to booking.com) 2. Click on "Book Now" on the top right corner 3. Select Check-in and Check-out dates 4. Select the available room(s) 5. Fill in your details and proceed to make payment to secure your booking




For other enquires...


Please visit www.therubberescape.com/contact




Can I organize a wedding event at your place?


Yes! We have a function hall for events. Please visit www.therubberescape.com/events





Rooms

Can I add extra mattress and breakfast for extra guest?


Yes! It will be additional of RM120/pax/night. We recommend to add maximum one (1) extra mattress for each room. You may send us a request with your booking reference number and we will get it ready when you check-in. Request is subject to availability.




Do you have baby cot for my infant?


Yes! We do provide baby cot for infants below two (2) years old for RM10/night. You may send us a request with your booking reference number and we will get it ready when you check-in. Request is subject to availability.




How many rooms do you have at your retreat?


We have total of 12 rooms: - Deluxe Double Room (2pax) x4 units - Family Room Courtyard View (4pax) x4 units - Family Room Rubber Trees View (4pax) x4 units Separate buildings 2 rooms: - Private Couple Suite (2pax) x1unit - Private Family Suite (4pax) x1unit




Is there TV in the room?


Yes, we do have TV with Youtube and Netflix channel in the room.




Is there kettle in the room?


Yes, we do have kettle in the room




Is there fridge in the room?


No, we do not have mini bar or fridge in the room




Will there be daily cleaning for more than one night stay?


Upon request when the guest is present





Meals (F&B)

Do bookings include breakfast?


Yes! The bookings made on this website are inclusive of breakfast! (The breakfast is served Ala Carte, English Breakfast only!) Deluxe Double Room bookings include complimentary breakfast for two (2). Family Room bookings include complimentary breakfast for four (4).




Do you have a bar? Do you serve alcoholic beverages?


No. We do not serve alcohol but guest are welcomed to B.Y.O.




Do you have BBQ pit?


Yes! We do rent BBQ pit for RM50/set. Inclusive of a bag of charcoal, utensils, plates & cutleries. Request is subject to availability.




Do you have a restaurant or a place to eat?


Yes! We do have a in-house simple cafe. Please visit our website: https://www.therubberescape.com/events The Menu is under Dining section.